Processing and dispatch

We aim to ship all orders within 1–2 business days. It may take a little longer during sales or peak times.

Pre-orders

When an item is sold out or available for pre order you will see a note saying "Ships in "x" amount of weeks". Note that if any items in your order are on pre-order all your items will be shipped once the item becomes available. 

For more information regarding delivery, read our Shipping Policy here.

We offer hassle free returns if you are not completely satisfied with your purchase.

Change of mind: You may return most items* within 30 days of delivery for a store credit.
Items must be unworn, in their original condition. To initiate a return please contact us.

*Earrings are excluded from change of mind returns for hygiene reasons.

Defects and Warranties:

At Luxe and co, we take pride of the quality of our products. All our pieces are thoroughly tested to ensure tarnish resistance and durability.

Manufacturing defects: We offer a 100 days warranty covering manufacturing defects.
This warranty does not cover damage resulting from exposure to chlorine or other chemicals, misuse, or failure to follow our care instructions.

To initiate a return please contact us.

How to maintain your Jewellery:

Each piece is crafted using Nobel materials like Stainless Steel, Titanium or sterling silver - Gold pieces are plated with 14k or 18k Gold.

To preserve their beauty and prevent tarnishing, it's essential to handle gold plated items with care. Whilst our pieces are water proof, he key to extending the lifespan of your jewelery is to avoid exposure to:

• sunscreen
• Perfumes
• Cosmetics
• Self-tanning products
• Chlorine
• Chemicals

Our top advice is to store your pieces in the Luxe and Co packaging, away from direct sunlight and in a cool, dry place.